J.D. Power Asia Pacific presented Honda, Maruti Suzuki and MRF with special recognition awards for their continued outstanding performance in meeting customer expectations at a ceremony Tuesday, March 11 in Delhi.
More than 70 senior executives from nine companies attended the annual India Awards Presentation at the Shangri-La Eros hotel. Gerrit Kuyntjes, Vice President at J.D. Power Asia Pacific, presented the awards to the companies honored at the event.
Each of the three companies receiving special recognition at the ceremony has ranked highest in J.D. Power studies at least 10 times.
Recipients of Special Recognition Awards
- Maruti Suzuki received a special recognition award for Continued Outstanding Performance in Customer Satisfaction with Dealer Service. Maruti Suzuki has ranked highest in the India Customer Service Index Study (CSI) each year since 2000—14 consecutive years.
- The Honda City received a special recognition award for Continued Outstanding Performance in Initial Quality. The City has ranked highest in the Midsize Car segment in the Initial Quality Study (IQS) for 11 consecutive years (2003 through 2013).
- MRF received a special recognition award for Continued Outstanding Performance in Original Equipment Tire Satisfaction. MRF has ranked highest 10 times since the inception of the Original Equipment Tire Customer Satisfaction Index (TCSI) Study in 2001.
“Sustaining outstanding performance calls for embedded processes, an aligned workforce and, most importantly, possessing an unrelenting spirit in the pursuit of excellence,” said Kuyntjes. “What is really being recognized by these awards is hard work over time, as consistency in delivering outstanding performance goes a long way in establishing a brand in any market and also raises industry performance levels as a whole.”
During the event, J.D. Power Asia Pacific’s top executives also recognized the highest-performing auto manufacturers in J.D. Power’s 2013 syndicated studies. These study results are based solely on the evaluations provided by verified vehicle owners in India.