Europe’s leading car manufacturer, Volkswagen, has recently announced that it will provide a helping hand for all its customers whose vehicles have been affected by the Cyclone Fani in Odisha. Volkswagen will be providing free road-side assistance and special discounts in support of all the affected customers. Volkswagen customers in Odisha can avail the free road-side assistance by dialling either of the given numbers 1800 102 1155 / 1800 419 1155.
Under the road-side assist, the affected cars would be transported free of cost to the nearest Volkswagen dealer or Workshop. To ensure customer support at this crucial time, Volkswagen has issued necessary repair guidelines across all dealerships in the state of Odisha. The repair guidelines include a standardized repair approach and a geared-up technical support staff along with a parts supply chain in the region. All the affected customer vehicles will also be supported with benefits and discounts on the service repair bill by Volkswagen dealer partners or Workshops in their respective cities. The Volkswagen team will also closely monitor the status of all vehicles under repair, to ensure a quality repair service and take necessary actions.
The widespread destruction caused by this tropical storm has led to the loss of life, loss of property, including vehicles. Thus, the VW Group has taken up this initiative to help all its affected customers. Not only Volkswagen, but Tata and Hyundai have also come up with these emergency services to support the affected crowd in Odisha. This is a very sweet gesture, on behalf of these automobile companies, who are showing support for their customers in Odisha, during these trying times.
Speaking on this special initiative, Mr Steffen Knapp, Director, Volkswagen Passenger Cars said, “At Volkswagen, customers are always at the centre of our initiatives. With the states of Odisha experiencing the torrential tropical storm, causing heavy damage to the vehicles, Volkswagen has taken special measures to ensure customers receive a prompt response to their service requirements. Our team of highly experienced professionals at our dealer partner in Odisha: Bharat Group is working round the clock to ensure quality and timely service in order to bring the situation back to normal.”