TVS launches 24/7 Road Side Assistance Program for two-wheelers

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TVS Motor Company has rolled out its new ‘24/7 Road Side Assistance Program (RSA)’ for its 2 wheeler customers across the country. The company has launched this program across 70 cities in India under Phase 1 while in the next phase of expansion, TVS Motor Company will ramp-up the service to 200 cities across the country by October 2016.

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The initiative aims to resolve on-road problems faced by the customer through a 24 x 7 helpline and personal assistance. The services include spare key pick-up, fuel delivery and onsite repair which will ensure that the customers continue their journey without any hurdles. In other cases, services extend to cab arrangement, accident assistance and towing of vehicles. These initiatives are aimed to enhance the entire customer experience through the product lifecycle. A total of 28 million TVS owners will now benefit from this program.

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The program is applicable on every new and existing TVS vehicle under warranty (Scooters and Motorcycles) with no additional charges. TVS Motor Company’s dealers will be organizing various awareness campaigns across their network to make the consumer aware of this new initiative. The Road Side Assistance program is expected to rollout pan India by March 2017. TVS Motor Company customers can dial: 1800 419 2077 or connect through the TVSM Service App to avail of this new RSA program.

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