In a move to improve customer satisfaction along with providing a better brand ownership experience, Renault India has announced cashless transaction platforms to its customers while making vehicle purchases and availing after-sales services.
To facilitate bookings and cashless payments, Renault is providing its customer an option of paying the booking amount through Paytm and HDFC PayZapp e-wallets. This is a move by the brand to leverage the growing preference for cashless transactions in India. In addition to this, The Indian arm of the company is offering 100% on-road funding across its product range to customers. The customers can avail this facility through Renault Finance and other auto finance companies.
Renault has undertaken several initiatives including launching an app for its products. This app educates customers about all features, competition based comparisons, reviews, 360 degree view along with options for making bookings. The company is offering customers a Paytm cash back offer through bookings done via the Kwid app.
The company is extending cashless options such as use of cheques and demand drafts, e-wallets, debit or credit cards and NEFT /RTGS / IMPS transactions for all the after-sales services. These facilities will be available without charging any additional transaction fees. Through Renault Assistance, the company offers free towing of Renault vehicles which are under warranty or extended warranty.