Mercedes-Benz strengthened its after-sales footprint in Kerala by inaugurating a new Body and Paint center in Kochi. This 2S facility is located at the heart of Thrikkakara, Ernakulam near KMM College. Spread across 48,000 sq. ft., this facility will be the third such service center by Rajasree Motors in Kochi. The facility was inaugurated by Santosh Iyer, Vice President, After-sales, Mercedes-Benz India and S. Sivakumar, Managing Director, Rajasree Motors.
The B&P center has 22 bays (including floor bays, Paint booth, Prep Bays, Cellette, Aluminum, FI, Assembly Bay, WA, Washing and mopping bays) which will be able to service all Mercedes-Benz passenger vehicles. The B&P facility centre will also have an active reception, pick up & drop, cashless accident repairs and a Mercedes-Benz accessories display. The centre currently has staff strength of 22 who are trained as per Daimler guidelines.
Speaking on the occasion, Santosh Iyer, Vice President – Aftersales, Mercedes-Benz India, said that Increasing after-sales service experience is becoming a key differentiator for new vehicle purchase and this is true for the luxury car segment as well. At Mercedes-Benz, it is their relentless endeavour to provide unmatched service experience and aim for customer delight. Facilities such as this which specializes on accidental repairs and maintenance and also caters to customization elements go a long way in driving service satisfaction and crafting customer trust for the brand. They are continuously innovating our service offerings, investing in creating world-class infrastructure and striving to remain a step ahead of the customers’ requirement by anticipating and offering them superlative ownership experience. The rapid expansion of their network footprint is a testimony of their customer commitment. They are confident this B&P center in Kochi will further strengthen their after-sales offerings and promote complete peace of mind for the discerning patrons.
S. Sivakumar, Managing director, Rajasree Motors, commented, “The inauguration of this exclusive Body & Paint center is a big step-up in our after-sales competencies, as this facility is well-equipped to cater to collision repair and customization jobs. We are confident with our enhanced after-sales expertise, we are well positioned to offer our customers unsurpassed vehicle ownership experience. Our exclusive B&P center in Kochi will ensure convenience for our discerning customers who can avail premium customized paint jobs and hassle free body repairs under one roof. This one-stop destination further underlines our unwavering commitment to our customers and patrons of the brand in Kochi and we also plan to expand to neighbouring cities like Kottayam in our next phase of growth.”