Mahindra & Mahindra Ltd. have announced the launch of Mahindra QWIK, a service initiative for the owners of Mahindra’s personal range of vehicles that would enable them to reduce waiting time at service centers. The first such facility was inaugurated in Chennai recently. More launches of these service outlets are scheduled in prominent cities during the course of the financial year.
Mahindra QWIK will be a facility consisting of a compact workshop of 1 or 2 bays. These outlets would be manned by a team of expert technicians and service advisors. These professionals would be specially trained techniques to deliver quality service in the shortest possible time. In an endeavour to offer quick, efficient and effective service solutions, only pre-selected jobs will be handled by these service outlets.
Customers have access to a Wi-Fi enabled air conditioned lounge while watching their vehicles being serviced. Delivery is assured in 90 minutes or less depending on the nature of work. To ensure precision, specially designed timer clocks have been installed in each bay and the reverse countdown clock starts immediately once the vehicle is taken to the respective bay for servicing.
Mahindra QWIK will also encourage customers to take prior appointment using the With You Hamesha mobile App which will enable them to activate options like pre-opening of repair orders, work scheduling, parts pre-pulling, etc.
Speaking on the initiative, Sanjoy Gupta, Vice President – Customer Care, Automotive Division, Mahindra & Mahindra Ltd. said “Developed for utmost convenience, QWIK service outlets are strategically located in the city offering quick service solutions and essential periodic maintenance services to our customers who may otherwise have to queue-up at the workshop and who often end up spending the day at the service center.”