JK Tyre & Industries Ltd’s Passenger Radial Tyres ranked highest in the JD Power 2015 India Original Equipment Tyre Customer Satisfaction Index. JK Tyre receives the highest rank for its superior quality and many years of relationship with the Indian consumers, in the TCSI Study conducted annually by JD Power.
JK Tyre has got the highest scores in overall customer satisfaction with 881 points. The key factors behind JK Tyre’s performance have been the Appearance (tyre design and styling) where it got 882 points and Ride (quality and handling) where it got 886 points.
“Quality is the cornerstone of our brand promise and this commitment further strengthens our focus in delivering quality products and services to our consumers. The award underscores JK Tyre’s continuous product innovation and its understanding of the Indian roads,” said Dr. Raghupati Singhania, Chairman and Managing Director, JK Tyre & Industries Ltd.
According to the JD Power study, customer-reported problems with original equipment (OE) have reduced substantially in OE tyres during the past five years in India. This trend indicates improvement in the quality of OE tyres, according to the Study.
Details of the study outcome can be found by clicking here