ICICI Lombard has launched a feature in its app Insure, known as ‘Mobile Self Inspection’. This feature introduced by the company allows customers to renew their lapsed motor insurance policy. With this new feature, customers can renew their policy without a physical inspection required by a surveyor. All that a customer has to do is renew the policy by paying online on ICICI Lombard’s website or mobile App. After the payment is made, the customer is prompted to upload the self-inspection video via the Insure App. A demo video is provided for guidance of the process. The policy is generated within a few hours if the self-inspection video is approved as per ICICI Lombard’s guidelines.
Traditionally, when a motor insurance policy expires, a mandatory inspection is required which results in delay in policy issuance. Usually, when a customer applies for renewal for a lapsed policy, the insurer initiates a process called Break-In. In this process, a survey by authorized surveyors is carried out and the policy is issued based on satisfactory inspection.
The only pre-requisites required for the renewal are an internet connection, 3 MP or above camera resolution and recording in broad daylight. Additional functionalities to discard and re-record the video are available. Post upload, the status can be checked in ‘My Policy’ section of the Website or App in sometime.
Sanjay Datta – Health and Motor, Underwriting and Claims, ICICI Lombard, said, “At ICICI Lombard, we understand that once a motor insurance is lapsed, it takes much effort for consumers to renew a policy. Keeping this in mind, we have introduced this unique feature, Mobile Self-Inspection. It reduces renewal time from two-three days to barely a couple of hours. This initiative is part of customer centric endeavors to ensure that they have a delightful and hassle-free experience while insuring with us.”
Following is the official video for the regarding the new feature: