The fourth edition of Audi National Twin Cup was recently concluded with Audi Ludhiana topping in Technology and Audi Hyderabad winning in Service category. Audi Twin Cup involves technicians and service advisors competing in the areas of diagnostics and repair, as well as in personal customer support. The event witnessed participation from 279 dealer technicians and service advisors from across Audi dealerships in India. Joe King, Head, Audi India, handed over the Audi Twin Cup trophy for Service to the team from Audi Hyderabad, while Alexis Joseph, Head – After Sales, Audi India, handed over the trophy to Audi Ludhiana for Technology.
Speaking about the event, King said, “Personalised service and customised solutions are at the core of our after sales strategy. We believe in giving our customers a distinct luxury experience both pre-sale and post sale. The Audi Twin Cup, in its fourth year in India, truly reflects the commitment of our Audi partners towards excellence and maximizing efficiency in order to achieve customer delight. This competition is an impressive display of the customer-centric approach of our dealerships and their constant endeavor to enhance service to our customers. We have already achieved a significant increase in customer satisfaction with service – and we want to become even better. This is what we call Audi Top Service.”
The winning teams would represent India at the World Finals in Europe in the third quarter of 2015, competing with around 80 teams from 40 countries. The Audi Twin Cup 2014 worldwide finals drew 75 teams with 219 service employees from international Audi dealerships. The preceding national competitions involved around 2,600 teams with about 7,800 participants.
“I am delighted with the quality of technical knowledge demonstrated by the technology and service teams. They excelled and delivered on a framework moderated by AUDI AG, which speaks volumes about their capabilities and validates that Audi service is at par with other markets internationally. This exceptional performance in such a challenging environment is truly commendable,” added Mr. King.
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