Toyota Kirloskar Motor recently announced the launch of Toyota Connect India, a smart phone application based connected services which caters to customer’s mobility and ownership needs. The app can be used by customers for all models of Toyota and is available on Android and iOS platform. This connectivity platform gives customers access to Toyota’s global standards of connected services to Indian customers. The app is a fully integrated cloud based connected service platform supported by a dedicated call center, Toyota’s dealer networks and service providers.
The app comes offers a service of assisted navigation with 24×7 call centre which helps users to navigate to destination. With an aim to provide a convenient and engaging travel experience, the app offers navigation experience with 3D offline maps, lane guidance, speed limit display, enlarged junction and intersection views and real time traffic updates. The app also displays service reminders, online service appointments, live service status and e-payment facility.
Speaking about the all-new service offering, Akitoshi Takemura, Sr. Vice President, Toyota Kirloskar Motor said that Toyota Connect India is in line with their ‘Customer First’ philosophy which promises of convenience, peace of mind and a delightful ownership experience. Customers will undoubtedly appreciate the purposeful services like assisted navigation, online service appointment with ePayment and GPS location based road side assistance designed to satiate the discerning Indian customer’s distinctive needs. They have leveraged their global legacy of superior customer experience to launch a service with a strong human connect. They believe the app will redefine ownership experience by establishing a seamless contact point with Toyota customers at all times, so that they feel Toyota is always there for them.
Speaking at the launch event, N Raja, Director& Senior Vice President, Sales & Marketing, Toyota Kirloskar Motor, said, “We are delighted to launch the Connected services for our Indian customers today. This is in line with our relentless efforts to be a benchmark in customer satisfaction. Toyota’s principle of Customer First exists for the purpose of providing customers with products and services that earn their smiles. With the launch of ‘Toyota Connect’, we aim at ensuring a seamless, convenient and pleasing ownership experience for Toyota customers. Hence, the platform has been built with careful consideration and application of our global standards of customer privacy and data security. In the fast paced digital world, we are always working hard to be at the forefront of technology driven change and innovation. With this launch, we aim to play a big role in creating a prosperous mobility society by connecting people, vehicles, and society with an intuitive and responsive technology.”