All thanks to the ongoing global pandemic, we are experiencing a paradigm shift in the way we pursue certain things. Owning a vehicle is included in this criteria too. Many manufacturers have shifted towards online retail platforms and contactless deliveries to ensure the safety of their employees as well as customers. Amidst the same, Spinny, a complete online to offline retail platform for buying and selling used cars has already implemented a contactless delivery system and has processed a considerable number of orders Post lockdown 2.0.
Young India is gearing up against the odds to fuel the economy. During these uncertain times, owning a car is considered as the safest way of personal mobility. And, the liquidity crunch is shifting the demand towards pre-owned cars. Spinny provides a modern-day solution at each touch-point keeping ‘Customer Convenience’ at the centre of every experience.
Spinny is rigorously following the necessary precautions, as per WHO guidelines with customer comfort and safety as the top priority. Once on the Spinny website or the app, buyers have to go through 3 simple steps for a zero-contact home-delivery of the car of their choice.
The first step is to choose from 1200+ fully inspected, pre-owned cars (2012 make or newer) listed online. One can opt for a virtual tour as well to make a more informed decision. Following this, book a Contactless Home Test Drive of a fully sanitized car that comes with a safety kit for the customer. The final step involves uploading the required documents and payment details. Once the payment for the Spinny Assured car is processed, the car will be delivered at your doorstep with ‘no questions asked 5-day money-back guarantee’. Niraj Singh, CEO & Co-Founder of Spinny, expressed, “In a world where lockdowns & social distancing norms are becoming commonplace, our initiative #WithExtraCare is focused on setting industry standards in safe and contactless transactions; thereby witnessing a sharp increase in inquiries of Home Test Drives.”
Key steps the company has undertaken as a measure of prevention, safety and security are:
Virtual Tour – To make the entire process transparent, Spinny makes the entire car history available on the website supported with HD images that cover each and every angle of a car. Taking it a step ahead, they are now offering real-time video interactions between customers and Spinny executives.
Contactless Home Test Drive – All Spinny cars that are available on the website are eligible for a test drive at your home. Ensuring the same, Spinny has introduced 3 step check process:
- Employee hygiene: All customer executives have been trained under WHO guidelines to ensure social distancing while attending customers. They would be screened for temperature daily and are up to date with Arogya Setu app. Also, equipped with proper safety gear.
- Car Hygiene: Spinny car hubs across the cities are functioning as deep sanitization zones where each car is sanitized before and after every test drive with a special focus on areas that are touched frequently.
- Customer safety kit: With each test drive, customers get a complimentary safety kit consisting of masks, gloves and sanitizers
Spinny is currently operating in 6 cities – Delhi, Gurgaon, Noida, Bangalore, Hyderabad and Pune; with 10 Spinny car-hubs.