MyTVS today announced its entry into yet another customer centric car service business – Certified Used Car Warranty – which is expected to be a significant value addition to car customers. The service can be availed by the car customers anytime after the expiry of manufacturer warranty and can be rolled over upto 7 years or 1,00,000 kms whichever is earlier. The service was first launched in Kolkata today and will subsequently be taken to other parts of the country.
MyTVS will offer this service under two categories – Plan A and Plan B. Accordingly, Plan A will be offered to cars that are upto 5 years old or have run less than 60,000 kms from the date of first sale of the vehicle. Plan B will be offered to cars that are upto 7 years old or have run less than 1,00,000 kms from the date of first sale of the vehicle. As a promotional offer, for customers who avail the extended warranty services will be provided with 24×7 emergency roadside assistance support during the warranty period free of cost.
Launching the service, Mr. Sanjay Nigam, President & CEO, TVS Automobile Solutions Limited said, “Kolkata is a key market for our business and expansion plans and we are happy to launch this service first here. We feel that this service will add a lot of value to car customers in terms of controlling the maintenance expenses of the car and will enhance the resale value. With this new service, MyTVS will now be able to provide a gamut of services to multi-brand car customers under one umbrella.”
Speaking on the occasion, Mr. Ashish Rajgarhia, Director, TVS Rajgarhia Automobile Solutions, said, “The multi-brand car service business, though new to Kolkata, has been well received by the customers. We have been receiving encouraging response from the customers and will be inaugurating our second facility in Kolkata shortly.”
The certified used car warranty service will provide an extensive coverage of parts for cars, subject to a mandatory check-up at the service outlet. The customers will also have the option to choose the services for 6 months and 1-year terms.
MyTVS now owns about 70 outlets including company owned, franchisee and Joint Ventures across the four States of South India, Kolkata and Gujarat. The MyTVS outlet at Kolkata is a 17,000 sq.ft. State-of-the-art facility, located at A1-48, new Paharpur Road, opposite nature park, Kolkata. The outlet has 24 bays (including mechanical and body shop) to service cars and will have the best-in class equipment to carry out repairs swiftly and to the customers’ satisfaction. The state-of-the-art facility will also have 3D Wheel Alignment, Wheel Balancing, Engine Scanner, Dust Free Paint Booth, Water wash ramp, Nitrogen inflator, AC gas re-charger etc.