Michelin Tyres, world leader in tyre technology, has been awarded the International Organization for Standardization (ISO) 9001:2008 certification for its network of TYREPLUS & Michelin Truck Service Centre (MTSC) across India. With this certification, Michelin Tyres becomes the largest certified tyre related services network in India.
The adoption of ISO quality management system is a part of the strategic move by Michelin to provide assured quality services to its customers. The ISO 9001:2008 certification is awarded to companies that can demonstrate their ability to consistently provide products and services that meet customer and applicable requirements, placing customer satisfaction as a key component of those requirements. With this certification, Michelin has demonstrated its longstanding commitment towards India in delivering excellence in customer services.
Mr. Thom Clark, Managing Director, Michelin India Tyres said, “We are committed to India for a longer run, the ISO 9001:2008 certification is a step towards assuring our customers of standardized and quality services across all TYREPLUS & MTSC stores in the country. At Michelin, customer service has always been a focus area and this certification is an important step in this direction. This certification will help Michelin increase the effectiveness and efficiency of the TYREPLUS & MTSCs network through continual improvement in systems and services quality”
The certification was carried out by one of the largest international independent and renowned risk management and certification company, Det Norske Veritas (DNV). Founded in 1864, DNV, through its network of 10,000 employees in 300 offices spread over 100 countries, has been helping customers to safely and responsibly improve their business performance. The International Organization for Standardization (ISO) is the world’s largest developer and publisher of international standards.
Mr. Prakash Tikare, Country Manager, Business Assurance, India and Sri Lanka, DNV said “Globally Michelin is well known for their excellent service quality and standards. With the ISO 9001:2008 certification in India, the company is poised to create an industry benchmark to deliver excellence in quality of customer service through its network of concept stores- MTSC and TYREPLUS spread across India.”
Currently, Michelin has a network of 13 MTSCs and 23 TYREPLUS outlets across India. The ISO certification achieved by Michelin India ensures enhanced customer convenience by delivering tyre related services (such as Wheel Alignment, Wheel Balancing, Puncture Repair) at the highest level of professionalism and providing support functions to meet and exceed customer expectations. With this expanding network of professional independent tyre retailers, Michelin is utilizing these unique one-stop-shop solutions to reinforce its commitment to long-term investments in India and making available top-notch facilities for all variants of tyres.