Lexus is a brand that has been committed to providing an excellent customer experience. To enhance this experience, the brand has launched an exclusive ownership program ‘Lexus Life’ for their customers who they treat as guests at home.
Under this program, Lexus will bring in new ownership benefits through ‘Lexus Ownership Portfolio’ which will include a variety of crafted plans for finance, service options, warranty, insurance & roadside assistance. Additionally, Lexus is also introducing ‘Lexus Pre-Owned’, a new platform for guests to trade in & upgrade their Lexus cars with utmost ease, at the same time showcasing the Lexus experience to a wider segment of car buyers.
Commenting on this occasion, Mr P.B. Venugopal, President of Lexus India said, “This announcement represents our strong commitment to the Indian market. In this new era where consumers are more mindful about their purchases, we are constantly adapting our services to guests needs. By introducing Lexus Life, we hope to extend the Lexus experience to our guests across segments, while staying true to the Lexus belief of “Omotenashi” which means exceptional hospitality to the guests. We believe this offering is an ode to our customers who are true connoisseurs of experiences. We look forward to offering such experiences to more guests and enriching their lifestyles.”
LEXUS OWNERSHIP PORTFOLIO
Lexus Ownership Portfolio provides guests with crafted finance plans, trusted service packages and other privileges. These include:
Pro Care Service: With Pro Care Service, guests can relax in the knowledge that their Lexus is in safe hands. Lexus Care Managers are regularly trained on the latest techniques to ensure the very best care is delivered
- Package 1: Periodic Maintenance
- Package 2: Periodic Maintenance & General Repair Options of 30k, 60k & 100k km available for a 3-year tenure
Extended Warranty: Lexus’ Extended Warranty program has been modelled keeping in mind the brand’s goal of creating crafted experiences for its guests, where they can experience amazing for an extended period of time.
- Extended warranty of 2 years, like original warranty< Extended warranty is available over & above 3 year OEM warranty and vehicle ageing up to 5 Years >
- Includes the following for complete peace of mind
Roadside Assistance: Lexus Roadside Assistance program is designed to reassure our commitment towards guests, offering emergency roadside assistance and allied services anytime, anywhere.
- Vehicle transportation to the nearest service facility in the event of an issue.
- Roadside assistance includes battery jump start, lock out service, vehicle extrication, tyre assistance, roadside repair, refuelling and taxi arrangement
Lexus Protect: Lexus Protect offers a range of meticulously crafted insurance products to ensure guests enjoy the same freedom with insurance as they would behind the wheel. Customers will get special benefits on their 1st year of renewal.
Bespoke Finance: Lexus Bespoke Finance is crafted to suit guests’ discerning lifestyles, offering a range of flexible and convenient finance options for those purchasing a new car or trading in.
- Ownership cost funding (On-road including service package, extended warranty & insurance)
- Flexible finance options available along with complete funding
Lexus Pre-Owned offers a collection of the finest pre-owned vehicles in India, the standard of legendary Lexus quality, giving guests complete peace of mind when buying a pre-owned Lexus. All vehicles go through safety and quality checks and are sold with the protection of manufacturer warranty as per terms and conditions. Guests also have the option to buy Extended Warranty, Service, or Roadside Assistance packages with their pre-owned cars.