The renowned CRM Leader, Salesforce has teamed up with Ampere electric scooters for enhanced customer experiences. Salesforce aims to offer a unified and reliable source of truth to Ampere electric scooters.
This collaboration aims to accentuate stakeholder relationships by providing experiences that cater to the needs of their customers.
Services to be launched for this partnership with Ampere
Ampere Mobility is taking a major step toward enhancing its operations and customer relationships by partnering with Salesforce. The brand will implement the Salesforce Sales Cloud and Service Cloud as a part of this partnership. Greaves Electric Mobility aims to accommodate its sales, service, and dealer management systems in a single platform.
This strategic move will offer a 360-degree view of its stakeholders, including dealer networks and customer journeys. Greaves Electric Mobility will deliver personalized experiences along with data-driven insights. The company believes that this collaboration will strengthen its relationships and offer an exceptional experience to its customers.
ServiceCloud by Salesforce to enhance the partnership
Greaves Electric Mobility is set to transform its customer service operations with the implementation of Salesforce Service Cloud. The company aims to deliver with best customer experiences and expand its customer base. With Service Cloud, employees will work more efficiently. This will ensure faster response times and increased productivity.
This transformation will enhance customer satisfaction and reduce costs. In addition, Salesforce will extend its support to Greaves Mobility’s dealers by providing them with advanced dealer management systems. This strategic collaboration will enhance customer experiences across both offline and online channels. This will result in ensuring a seamless and satisfying journey for all stakeholders involved in the partnership.
Official Statement
Commenting on this collaboration, Sanjay Behl, CEO & Executive Director, of Greaves Electric Mobility Private Ltd, said, “At Greaves, Customer-centricity has always been the driving philosophy as we strive to deliver personalized engagements to each of our customers every day. We are delighted to partner with a Global CRM leader Salesforce, whose reliability, configurability, and customization capabilities have enabled us to integrate Greave Electric Mobility enterprise platforms and empowered us with sharper customer insights and focussed marketing programs to further strengthen our brand loyalty.”
Arun Parameswaran, Managing Director of Sales & Distribution, at Salesforce India, said, “The EV sector is seeing exponential growth with a substantial surge in the demand and acceptance of EV adoption. However, we understand that buying an electric vehicle is a process that needs more awareness and engagement to ensure consumer loyalty. Additionally, it is also important to support the agents and dealer networks, which is essential in boosting satisfaction and winning more businesses. We are thrilled to contribute towards Greaves Electric Mobility’s journey in enhancing customer excellence while empowering its employees and dealer networks, as the world moves towards a more sustainable future.”