At the end of April 2019, Maruti Suzuki had ensured to educate its customers in advance in the Odisha and West Bengal regions, on the do’s and dont’s to avoid any kind of damage to their vehicles during the Cyclone Fani. The company reached out to its database of over 3 lakh customers through SMS and informed them about the preventive measures on the 30th of April 2019, nearly a week before the cyclone’s landfall. Maruti Suzuki also managed to take the necessary measures, which include distributing its team district-wise to quickly take care of any damages that could have occurred in the various parts of the state.
Talking in detail, Maruti had sent a precautionary SMS to over 3 lakh customers with car care points in Odisha and West Bengal, to prevent any possible damages as forecasted by the Metrological Department. Call centres were open all day to assist the customers, while the towing vehicles were on stand-by for all emergency cases. Special teams were led by the general manager, while cab services were also offered to provide mobility support for the affected customers during the repairs.
All the Maruti Suzuki workshops in the cyclone-affected regions in Odisha and West Bengal have resumed operations to service the damaged vehicles and avoid discomfort to customers. Maruti has temporarily tied up with seven major vehicle towing agencies to provide a seamless service to all the concerned customers. An adequate supply of spare parts has also been ordered on a fast track basis to attend the wrecked cars.
“The current scenario in Odisha and West Bengal region is heart-breaking. We pray for the people and are committed to ensuring full-fledged support to our customers in this time of severity. We have set up exclusive teams to coordinate, monitor and provide 24×7 support to customers at all service workshops in the region,” said Mr Partho Banerjee, Executive Director, Service, Maruti Suzuki India.