Mahindra Truck & Bus Division, a part of the Mahindra Group, has announced the first-of-its-kind service support initiative for the Indian trucking industry, with the implementation of its Delhi-Mumbai Service Corridor. Mahindra Truck & Bus Division’s initiative is aimed to make reliable and quality services available to all its customers, every 60 kilometers along the route connecting Delhi and Mumbai. In addition, the Company has also guaranteed that it will provide service support within two hours on the Delhi – Mumbai Service Corridor.
Service centers on the service corridor will carry out emergency repairs, part replacement and health check-up of vehicles with service guarantees, to assure customers of Mahindra’s service availability along the entire route. Mahindra Truck & Bus Division will soon launch a campaign to build awareness and to educate its customers about all the facilities available at the service points along the service corridor.
Mahindra Truck & Bus Division also has seven MPARTS Plazas at strategic points across the country, which will now be further strengthened to 26 such plazas by the end of FY18.
Speaking about the new initiatives Rajan Wadhera President and Chief Executive, Truck and Powertrain Division, Mahindra & Mahindra Ltd. said that the Company has always believed in making a difference to its customers through high levels of customer centricity and service support and commitment and this new initiative is a testimony to the same. He further added that it comes on the heels of the highly successful superior mileage guarantee and 48 hours uptime guarantee, and is part of the Company’s endeavour to introduce a disruptive and unprecedented after-sales guarantee to further reinforce our Customer Value Proposition.