As we continue to wrap our heads and lifestyle around the new normal, service providers and manufacturers are tweaking their business models too. Gearing up for the new normal and keeping customer safety at the core, Maruti Suzuki India Limited has put in place a comprehensive standard operating procedure (SoP) for its dealerships across the country. The process ensures the highest level of hygiene and sanitization across all its showrooms for the safety of its customers and employees. After the implementation of these SoPs and based on approvals from State Governments, Maruti Suzuki dealerships have started to open and deliver the cars to waiting customers.
The new Covid-19 SoP designed by the team of experts at Maruti Suzuki encapsulates all the facets of customer interactions. From the time a customer walks into the showroom, till the final delivery of the vehicle — all processes have been scientifically studied. Adequate measures have been taken to offer a safe, hygienic and a virus-free environment to customers.
Explaining the new way of life at Maruti Suzuki showrooms, Mr Kenichi Ayukawa, Managing Director and CEO, Maruti Suzuki India said, “Customer satisfaction and safety is our top priority. All our dealerships have put in place steps to ensure complete safety, hygiene and sanitization of all touchpoints. I would like to assure our customers that your car buying experience with Maruti Suzuki is completely safe.”
He added, “At the same time, not just our dealerships, but also our manufacturing facilities and service workshops are completely sanitized. They are following all safety protocols, as prescribed by the Government. The Maruti Suzuki family looks forward to delivering your favourite car in a completely safe and hygienic environment.”
Going forward, Maruti Suzuki will introduce a petrol version of the S-Cross, the only remaining model which hasn’t been formally launched with a BS6 engine. Like the Vitara Brezz, the S-Cross petrol will also be powered by the maker’s 1.5-litre K-Series engine and will be offered with the choice of either a manual or a 4-speed automatic gearbox. We’ll keep you updated once the car has been formally launched.