KTM Europe has officially issued a recall for the 2017 390 Duke regarding an issue with the LED headlamp. The manufacturer has also recalled the 2017 125 Duke. The Indian arm of the Austria based company has not announced any recall as yet.
In an official statement, KTM said that during the internal endurance testing, they experienced some cases of sporadic reboots of the LED headlight. As this may lead to potentially dangerous riding situations, the software of the headlight needs to be updated as soon as possible.
Also read: This Modified 2017 KTM 390 Duke With A Matte Black Wrap Looks Sinister
Customers of the affected motorcycles in Europe have been informed of the same and have been asked to contact an authorized service centre immediately. The software update will be done free of cost. In India, KTM has not issued an official recall although it is believed that the company is fixing the issue when the motorcycles come to the service centre. If you own a 2017 390 Duke, you should head to an authorized KTM service centre soon for the free software update.
This issue was already sorted a month ago with the new firmware version updated here in Bangalore India
It is really shameful how KTM India behaves. I have written to everyone at KTM India and KTM Austria about what would they expose me to such risks of life and safety. On a 240 km ride
My headlight restarted at least 25 times that too at night each time for about 3 seconds while moving.
The complete instrument cluster restarts and shows all kind of warnings most of the time and the folks at KTM do not even bother to respond. They updated the software without any benefits, the headlamp has been changed today, but the bigger question is – how can they treat customers like lab rats? This is just amazing. When they are asked for the emails of their seniors, the customers are told that they do qualify to speak, although their money is acceptable. If a product is faulty take it back and do research to your hearts content why subject customers to risk!
Simply amazing.