4-Point Overview
- VinFast teams up with Global Assure to offer all-round customer support across India.
- 24×7 call centre, roadside help, mobile charging, and doorstep service now available.
- Toll-free number and email channels open for seamless communication.
- Strategic move ahead of VF 6 & VF 7 electric SUV launches in India.
Introduction: Because EV Ownership Should Feel Effortless
As the EV wave gains traction in India, one name is rapidly catching up to the frontrunners—VinFast. Ahead of launching its all-electric SUVs VF 6 and VF 7 in India, the Vietnamese auto giant has signed a major customer service deal with Global Assure, one of India’s most trusted service support providers. The goal? To make owning and driving a VinFast EV feel effortless, supported, and truly premium. VinFast is leaving no stone unturned in ensuring customer satisfaction at its highest priority.
Service That’s Always Just a Call Away
This isn’t some standard service agreement; it’s VinFast’s commitment to real peace of mind. Imagine being stuck in a remote area late at night or needing a quick fix before heading to work. VinFast, with Global Assure by its side, ensures that you’re never alone on the road.
Here’s how this support looks in real life:
| Customer Care Feature | What It Means for You |
|---|---|
| 24×7 Dedicated Call Center | Real humans ready to help anytime. Dial 1800-571-8888—no bots, just solutions. |
| Pan-India Roadside Assistance | Whether you’re in Delhi or a small town in Kerala, help reaches you fast. |
| Mobile Charging on Demand | Ran low on charge? No stress—they bring the charger to you. |
| Mobile Service Vans | Minor repairs done at your doorstep. Save time, skip the workshop. |
And for those who prefer email? Simply reach out via [email protected]—help is just one click away.
What the Leaders Say
Pham Sanh Chau, CEO of VinFast Asia, summed it up perfectly:
“We’re not just launching electric SUVs; we’re delivering assurance. Our customers deserve support that’s just as premium as the product.”
Manish Vij, CEO of Global Assure, added:
“With our deep reach across India, we’ll make sure every VinFast customer is heard, helped, and happy—no matter where they are.”
Conclusion: It’s More Than a Car, It’s a Commitment
VinFast is setting a new standard for EV brands in India. With this strong after-sales backbone in place, owning a VF 6 or VF 7 won’t just be about driving a futuristic car—it’ll be about being part of an ecosystem that truly cares.
In a market where EV owners often feel left out when it comes to support, VinFast is stepping in with a bold promise: We’ve got your back—from the moment you book your car, to every journey that follows.