Mercedes-Benz India have inaugurated their first authorized service center for buses in Northern India. The service station will be called PMG Automobiles Pvt. Ltd near Chandigarh. The facility was inaugurated by Mr. Devdutta Chandavarkar, Director, After Sales, Mercedes-Benz India and Mr. Mohit Pratap Singh, Principal owner, PMG Automobiles Private Ltd.
Located at Panchkula, close to Chandigarh, the service station especially set up for catering to Mercedes-Benz buses – both two and multi axle, embodies all the brand attributes of Mercedes-Benz, at par with global standards. Spread over a sprawling area of 30000 sq. ft with a team of highly trained personnel, the workshop reflects an initial investment of INR 30+ lakhs in its establishment including the infrastructure, machinery and tools.
This service station has the capacity to service 2 buses daily ensuring on time service and maintenance support to the customers in Chandigarh, Punjab Haryana and other neighbouring areas. Additionally the service station offers a broad suite of functionalities such as Body & Paint repair, Wheel Alignment etc. The technical support staff from the service station has undergone extensive training by Mercedes-Benz to cater to diverse customer requirements and ensuring high quality delivery.
On the inauguration of the service station, Dr. Wilfried Aulbur (Managing Director & CEO, Mercedes-Benz India) said: “After-sales service constitutes a substantial component in the customer’s ownership experience and drives brand loyalty significantly. Our customers appreciate that they can get the latest and the best from the Mercedes-Benz stable, backed by the most extensive after-sales service network as compared to any other luxury player in India. Continuing to extend a similar expertise to our commercial vehicles segment, this new service station will be the first to cater to our crucial North Indian markets, comprising Chandigarh, Punjab, Haryana & other adjoining cities.”
The company has an extensive network of with its presence in 27 cities with 57 touch points, which is the largest as compared to any luxury player in India.