Apollo Tyres to offer immediate assistance service to its customers with one touch response tie-up

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Apollo tyres logo

One Touch Response (OTR), a technology led demand safety and assistance services company announced an association with Apollo Tyres for increasing the safety quotient of Apollo’s customers. As part of the tie-up, Apollo Tyres will provide one touch response’s on demand safety and quick assistance services for a number of emergencies such as, being caught in an accident, fire or a medical situation, road rage, stalking, or eve-teasing. The service will be provided free of cost to its customers on the purchase of their tyres from January 2016.

Under this program,  the company will offer a one year free subscription of OTR’s services to customers who purchase a set of 4 Apollo car radial tyres, and a half-yearly subscription to customers who buy a set of 2 Apollo car radial tyres. This offer is available at all their retail outlets across Delhi & NCR.

Speaking on the occasion, Neeraj Kanwar, Vice Chairman & Managing Director, Apollo Tyres, said, “Apollo Tyres places utmost importance on the safety of its customers and stakeholders.  Our team is constantly thinking of ideas and avenues to promote a sense of safe living amongst all. While launching Apollo Stay Safe offer, we were keen to associate with a partner who shares the same ethos and passion as us towards safety and well-being of one and all, and One Touch Response was a natural choice. They offer a wide expanse of personal safety services and immediate assistance to you on a click of a button on your mobile app, 24X7. I am sure with this offering; our customers will value our concern for their safety under all situation.”

One touch E response

“I congratulate the team of Apollo Tyres to roll-out such an initiative for their customers. It is encouraging for us at OTR that Apollo Tyres has trusted us with the personal safety of their customers. Using the One Touch Response App, our subscribers can activate safe tracking services, which monitors their movement as they travel through unsafe areas or when travelling at odd hours. We aspire to help people in their hour of need and to help them coordinate with the police, fire brigade or any other services that they require. Our vision is to see that every citizen is able to Stay safe and live fearlessly.” Said Manoj Chandra, CEO, One Touch Response.

OTR’s services are accessed via a touch of the button through its app (available on iOS, Microsoft and Windows) or on the phone.  On-call assistance is available soon after a user raises an alarm via the app. While the incident managers at the company’s command and control centre are hand holding the user during the crisis over the phone, the on ground physical support teams called Immediate Assistance Teams (IATs) are alerted to reach the subscriber within minutes. IATs then remain with the user till the emergency is resolved. Depending on the nature of the emergency, the company coordinates with external agencies such as the police, ambulance, medical services, fire, cab services, mechanics on behalf of the subscriber.

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