The fourth edition of the National Technician Grand Prix (NTGP) 2013, organized by Yamaha Motor India, commenced today at the company’s Surajpur Plant in Greater Noida. The contest will be a three day event and will conclude on 14th December 2013.
In this unique nationwide contest which aims at strengthening the role of Customer Service Engagement, over 700 contestants from all over India competed for the prestigious title and an opportunity to represent Yamaha Motor India in the World Technician Grand Prix 2014 in Japan. From the Regional round, 100 winners were selected for the 5 Zonal rounds. From the Zonal rounds 25 winners (5 from each zone) were selected to compete in the final round starting today.
Speaking on the occasion, Mr. Ravinder Singh, Vice President – Strategy & Planning, Yamaha Motor India Sales Pvt. Ltd., said, “Yamaha acknowledges the importance of an engaging service network. The company has always successfully strived to not only offer its valuable customers an exciting and excellent product line to choose from, but also provide them with excellent value added services and best in class customer after sales experience. This contest seeks to raise the service mechanic’s consciousness of their importance in the Yamaha business, stimulate the desire for improvement and strengthen the Yamaha Service. With such unique initiatives we go one step ahead to accomplish customer delight instead of mere customer satisfaction and create differentiation for ourselves.”
The contest is designed to judge the contestants’ skill in the areas of “proper service knowledge”, providing service that “communicates the image of the Yamaha products” and providing amiable customer service. To judge the level of these skills, the contestants are tested in Theory, trouble shooting, repair on actual motorcycles and skill of dealing with customers (customer and vehicle reception). The winners are decided based on cumulative points earned in these three test areas.
National Technician Grand Prix (NTGP) was first held in India in 2010. It is a contest which is a part of the Yamaha Technical Academy (YTA) program promoted by Yamaha Motor Co., Japan. The Yamaha Technical Academy (YTA) is the cornerstone of Yamaha’s Technical Training Program. Yamaha’s YTA Instructors combine comprehensive technical model information from the Yamaha Factory with ‘real-world’ diagnostic and troubleshooting skills developed over many years of actual dealership experience.