Audi Service Gurgaon, the largest workshop of Audi India has started 24×7 operations for Audi customers. This is the first time a luxury car maker in India is offering such a service. The workshop is aimed at allowing customers to drop off their vehicles after office hours. The service station will operate in 3 non-stop shifts of trained technicians and managers.With the new setup, the current level of service efficiency is expected to go up by 30%.
The new and will also generate faster turnaround times by increasing the productive hours to maximum. Audi Gurgaon is spread across an impressive 26,000 sq.ft with a capacity to display 33 cars. The service centre in Audi Gurgaon is a state of the art facility with 100% digitization. There are 14 dedicated service bays and a massive parking space with about 35 cars accommodated at one time.
“Customer experience is at the forefront of what we do at Audi and a great service experience is vital towards that. Audi Service Gurgaon has taken the lead in activating round-the-clock operations for the benefit of our customers. We are sure that this along with other initiatives that we are taking will strengthen our customer satisfaction efforts.,” said Mr. Joe King, Head, Audi India. “Audi India has taken many other pioneering initiatives on the service front like opening the Audi Technical Service Centre in Mumbai which has helped us tremendously in after-sales service in the market. We also initiated the Technical Apprenticeship Programme (TAP) in collaboration with three training institutes in India. TAP is a comprehensive manpower development program in India with a vision of creating quality talent. TAP is specific to Audi Syllabus and is designed to generate a ready pool of industry ready professionals. Through this initiative, Audi India would offer training and technical support to the institutes, thereby enhancing its students’ employability in the automobile sector,” added Mr. Joe King.
Mr. Rashy Todd, Managing Director, Audi Gurgaon (Zenica Group) commented, “Our quality promise is to bring world-class service to offer a driving experience par excellence to our customers. Our endevaour is to provide the renowned Audi Exclusive Care in the most convenient and accessible manner and what better way to do this than being available to our customers’ 24X7. With our focus on Gurgaon and NCR we have a professional set of clientele. The flexibility of timing will help them in coming as per their convenience and the move also helps us in improving our turnaround time with more work being completed with additional service hours. Customers whorequire their cars during the day or have their Audi as the only vehicle can now stop worrying as the cars can be dropped for servicing during the night and readily available when they wake up in the morning.”
Check out an image gallery of the new service station in the images below
