“Vehicle Interior an important satisfaction index” says J.D. Power Asia Pacific 2012

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According to the J.D. Power Asia Pacific 2012 India Automotive Performance, Execution and Layout (APEAL) Study released, new-vehicle satisfaction is increasingly being driven by the appeal of the vehicle’s interiors.

As per the survey, in the past four years- the interiors of the vehicle had an increasingly greater impact on overall satisfaction in the small cars and utility vehicles. Visibility and driving safety, followed by fuel economy still behold the major factors behind of satisfaction amongst new-vehicle owners. The interior satisfaction aspect has increased 40% to 28 points from 20 points last year.

The satisfaction index was studied across 10 categories- vehicle exterior, vehicle interior, storage and space, audio/ entertainment/ navigation, seats, heating, ventilation and air conditioning (HVAC), driving dynamics, engine/ transmission, visibility and driving safety, and fuel economy.

Diesel vehicle owners comparatively scored higher satisfaction points compared to the petrol segment. The substantial gap on the pricing between the two fuels and with modern diesel mills returning healthy fuel efficiency figures have been the differential driving factor between the two segments.

Model Results by Segment

spark-estilo1The Chevrolet Spark (scores on audio/ entertainment/ navigation and driving dynamics )and Maruti Suzuki Estilo (scores on seating comfort) rank highest in a tie in the compact car segment with a score of 837 each.


The Swift DZire ranks highest in the entry midsize car segment for a fifth consecutive year, with a score of 841.


The Maruti Suzuki SX4 and Nissan Sunny performing well in the storage and space and HVAC categories rank highest in a tie in the midsize car segment with 853 points each.


The Honda Jazz ranks highest in the premium compact segment with 866 index points and performs well across all 10 categories.

Toyota leads the utility vehicle segments with the Innova ranking highest in the MUV/ MPV segment for a sixth consecutive year, with a score of 872, while the Fortuner ranks highest in the SUV segment with a score of 877, which is the highest APEAL score in the study.

*The 2012 India APEAL survey involved responses of more than 8,000 owners who purchased new vehicles between November 2011 and July 2012. The study was conducted between May and September 2012 in 25 cities across India.

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  • Vaibhav Rajwadkar says:

    I guess not just the Jazz, but all Honda cars are plagued by the GC issue!

  • Raghu says:

    I hope GC wasnt a parameter in those 10 rankings. Understand the dynamics part but honda folks need to increase the GC for all vehicles. skipped buying jazz becoz of low GC especially for a city like bengaluru. with 4 ppl on board every speed breaker scrapes/hits the bottom. People say that it is protected and hence no issues but really my heart shatters every time I hear such a sound.