TVS Motors scores well above industry average in the JD Power 2016 Customer Satisfaction Survey

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January 14, 2017 at 10:11 pm #265729

The latest JD Power survey has ranked TVS on top spot in terms of overall customer satisfaction. TVS Motor Company has bagged the top honors in the inaugural JD Power 2016 India Two-Wheeler Customer Service Index (2WCSI) Study. According to the JD Power Study, on a 1,000-point scale of overall customer satisfaction, TVS Motor scored a healthy 773, which is ahead of the industry average of 748.

The inaugural study measures customer satisfaction with the after-sales service experience at original equipment (OE) authorized service center during the first 12-24 months of ownership.

The results of the JD Power Customer Satisfaction survey are derived from evaluations of 7,270 two-wheeler owners in 45 cities across India. These owners purchased a new two-wheeler between November 2013 and March 2015 and had a service experience within three months of evaluation.

Click here to read more details of JD Power 2016 Customer Satisfaction Survey.

February 2, 2017 at 5:17 pm #269058

I always believed in TVS as a company that could take the Japs head on- wish they could only get aggressive in their marketing strategies. Some really good products from their lineup are killed just coz they arent marketed well enough. One being the Phoenix 125cc.

February 6, 2021 at 1:32 pm #381590

Its good

February 15, 2021 at 5:09 pm #382093

keep sharing this information

February 23, 2021 at 2:47 pm #382483

It’s good to know , keep posting…

March 5, 2021 at 4:40 pm #383039

I bought it and it has an amazing facts

April 1, 2021 at 5:04 pm #384067

TVS is always good Keep it up

April 3, 2021 at 3:15 pm #384099

good news , keep sharing.

April 7, 2021 at 5:03 pm #384192

Amazing

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