The 2015 India Initial Quality Study (IQS) conducted by JD Power shows new vehicle manufacturing quality in India has significantly improved over past five years. The main focus of the IQS is to assess the problems of owners with their new vehicle specifically pertaining to defects and malfunctions.
This quality assessment is carried out during the first two to six months of ownership of the car. All the noted issues are summarized as the number of problems per 100 vehicles (PP100), with a lower PP100 score indicating a lower incidence of problems and higher initial quality.
IQS examines more than 200 problem symptoms covering eight vehicle categories (listed in order of frequency of reported problems): engine and transmission; HVAC; driving experience; vehicle exterior; features, controls and displays; vehicle interior; seats; and audio, entertainment and navigation.
The Indian Automotive industry averages lesser PP100 (problems per 100 vehicles) score in 2015 compared to the score in 2011. Problems related to defects/ malfunctions have declined since 2011.